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NorthStar: New User Training Day 2
February 9 @ 9:00 am - 4:00 pm
One event on May 11, 2022 at 9:00 am
NorthStar New User Training
WPPI Support Staff is offering a two-day training session geared to help you learn your way around NorthStar. The hands-on training at WPPI’s Training Center provides the foundation of the metering and billing software while offering participants the opportunity to walk through the meter-to-cash processes.
RSVP by Wednesday, February 2
Day 1 Agenda:
Tuesday, February 8 (9:00 a.m. – 4:00 p.m.)
- Introduction & Navigation
- Account Gateway
- Process Overview Start to Finish
- Service Orders
Day 2 Agenda:
Wednesday, February 9 (9:00 a.m. – 4:00 p.m.)
- Meter Reading
- Billing Journal
- Cashiering, Late Payments & Other Journals
- Collections / Credit Control Overview
With the health and safety of all training attendees being a top priority, WPPI requires all participants follow current CDC recommended guidelines and any Public Health Madison and Dane County requirements regarding masking, social distancing, and taking proper action when a known close contact or positive test has occurred. Masking requirements will be provided two days ahead of each in-person training event so participants know what to expect.
Additionally, all attendees must conduct a symptom check prior to arrival at the WPPI office. We ask that you refrain from attending the in-person event if you have any symptoms of illness and/or have been diagnosed with COVID-19 or have had close contact with an individual diagnosed with COVID-19 in the days leading up to the training. Should this occur, please contact Amy Giessen with your cancellation notice.